Citizen Charter

Introduction The government has proposed changes to the e-commerce rules under the Consumer Protection Act to make the framework under which firms operate more stringent. It comes 11 months after the Government notified the Consumer Protection (E-Commerce) Rules, 2020, The latest proposals aim towards greater compliance and protecting the interests of consumers. Ministry of Commerce and Industry has earlier released a few sets …

Draft Consumer Protection (e-Commerce) Rules 2020 : Analysis – UPSC GS2 Read More »

Union Government has laid down Rights to the Electricity Consumers through “Electricity (Rights of Consumers) Rules, 2020”. Facts: The Ministry of Power framed the proposed rules under Section 176 of the Electricity Act 2003. Note: Electricity is a concurrent subject and the Centre has the power to make rules to be implemented in each state. Objective: To …

Electricity (Rights of Consumers) Rules, 2020 – UPSC GS2 Read More »

  A Citizens’ Charter represents the commitment of an organisation towards standard, quality and time frame of service delivery, grievance redressal mechanism, transparency and accountability. Based on the anticipated expectations and aspirations of public, Citizens’ Charters are to be drawn-up with care and concern for the concerned service users. They enable the service seekers to …

Citizens’ Charter Read More »