Banking ombudsman

  • Banking ombudsman is a quasi judicial authority
  • It is created to resolve customer complaints against banks relating to certain services provided by them.
  • The Ombudsman is a senior official, who has been appointed by the Reserve Bank of India to address grievances and complaints from customers, pertaining deficiencies in banking services.
  • It covers all kinds of banks including public sector banks, Private banks, Rural banks as well as co-operative banks.

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