Emotional Intelligence and Good Governance – UPSC Ethics

How important is emotional intelligence for ensuring good governance? Analyse. (200 Words)

Emotional intelligence (EI) is the ability to sense, gauge and utilise emotion in our day to day function. Together with IQ, EI is a vital determinant of individual success. In governance function, where human interface is maximum, EI play a deciding factor in determining the individual success.
At intra personal level EI leads to self-awareness i.e. recognition of own emotions; and Self-management i.e. handling of our emotions so that they don’t interfere in discharge of duty. This intrapersonal realisation and control is utmost to maintain neutrality, anonymity and fairness of public services. Simultaneously it inculcates flexibility, adaptability and high self-regard.
At interpersonal level EI helps us to understand the emotional state of beneficiaries of governance. Knowing their emotional state is necessary to mould their emotions into desired state that is necessary to get job done. This way, an administrator is able to inspire the shared vision and maximize public involvement. Another benefit is, EI readily helps in decision making process. A compassionate administrator will develop schemes that have far greater chance of succeeding. His judgement will have high moral values. Moreover his ability to manage interpersonal relations will be far better.
Hence, in a social system where people matters, EI is utmost important for a good governance.



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