Major Administrative Reforms by Government – UPSC GS2

Administrative reforms brought by the government, to encourage greater efficiency, to transparency and create corruption free governance by increasing accountability and reduce scope for discretion.
Reforms Initiated
  • Launch of Mission Karmayogi : National Programme for Civil Services Capacity Building (NPCSCB), a new national architecture for civil services capacity building has been launched which aims at capacity building apparatus at individual, institutional and process levels for efficient public service delivery.
  • e-Samiksha : A real time online system for monitoring and follow-up action on the decisions taken by the Government at the Apex level in respect of implementation of important Government programmes / projects. It has been developed by Cabinet secretariat with the technical help from National Informatics Centre(NIC)
  • e-Office : e-Office Mission Mode Project (MMP) has been strengthened for enabling Ministries/ Departments to switchover to paperless office and efficient decision-making
  • Self-certification of documents for appointments : From June 2016, recruiting agencies issue provisional appointment letters based on submission of self-certified documents by the candidates.
  • Discontinuation of interview in recruitment of junior level posts : From January 2016, interview has been dispensed with for recruitment to all Group ‘C’, Group ‘B’ (Non-Gazetted posts) and other equivalent posts.
  • Citizen Charters : Government has mandated Citizen Charters for all Ministries/Departments which are updated and reviewed on a regular basis.  The Citizen Charters of Central Government Departments are available at the respective web-sites of Ministries/Departments
  • Good Governance Index 2019 : Index was launched, which assesses the Status of Governance and impact of various interventions taken up by the State Government and Union Territories (UTs)
  • National Conference on e-Governance : provides a platform for government to engage with experts, intellectuals from industry and academic institutions to exchange experiences relating to e-Governance initiatives
  • Centralized Public Grievance Redress and Monitoring System (CPGRAMS) : The Government is undertaking CPGRAMS reforms in the top grievance receiving Ministries/ Departments by enabling questionnaire guided registration process and providing for automatic forwarding of grievances to field level functionaries thereby reducing the redress time

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