Integrated Ombudsman Scheme – UPSC Prelims
Integrated Ombudsman Scheme Aim: To further improve the grievance redress mechanism for resolving customer complaints against entities regulated by RBI. The scheme is based on ‘One Nation-One Ombudsman’. This means that there will be one portal, one email, and one address for customers to file their complaints. There will also be a multilingual toll-free number that will provide all …