Integrated Ombudsman Scheme
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Aim: To further improve the grievance redress mechanism for resolving customer complaints against entities regulated by RBI.
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The scheme is based on ‘One Nation-One Ombudsman’.
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This means that there will be one portal, one email, and one address for customers to file their complaints.
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There will also be a multilingual toll-free number that will provide all relevant information on grievance redress.
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The complaints not covered under the ombudsman scheme will continue to be attended to by the Customer Education and Protection Cells (CEPCs) located in the regional offices of RBI.
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