Integrated Ombudsman Scheme – UPSC Prelims

Integrated Ombudsman Scheme
  • Aim: To further improve the grievance redress mechanism for resolving customer complaints against entities regulated by RBI.
  • The scheme is based on ‘One Nation-One Ombudsman’. 
  • This means that there will be one portal, one email, and one address for customers to file their complaints.
  • There will also be a multilingual toll-free number that will provide all relevant information on grievance redress.
  • The complaints not covered under the ombudsman scheme will continue to be attended to by the Customer Education and Protection Cells (CEPCs) located in the regional offices of RBI.